Key Takeaways:
- OKX CEO Star Xu apologized for the incident, admitting issues with false positives in compliance checks.
- The viral case involved demands for extensive personal information, sparking privacy concerns.
- OKX pledges system improvements while reaffirming its commitment to fairness and user security.
OKX CEO Star Xu has broken his silence following a wave of criticism aimed at the crypto exchange over allegedly overzealous compliance checks. The backlash intensified after a user’s post went viral, accusing OKX of freezing an account with over 11,000 USDT despite passing all KYC requirements.
亲爱的用户：
— Star (@star_okx) July 5, 2025
对于由此带来的不便，我们深感歉意。我们认识到在合规风控与运营执行过程中，仍存在误判率较高、信息收集流程体验不佳等问题。OKX团队正在全力以赴优化相关流程，力求尽快改进。… https://t.co/TrWoxHHam0
User’s Frustration Sparks Community Outrage
The controversy began when Twitter user @weideyyds shared their ordeal, claiming that OKX locked their account without clear justification. Despite providing the requested 15-year work history, detailed residential records, and personal documentation, their account remained frozen. The post drew attention across the crypto community, with several users recounting similar experiences.
One user claimed they were asked to produce residency verification from a neighborhood committee or police station, calling the request “excessive and invasive.”
Xu Defends Compliance System, Acknowledges Shortcomings
In response, Star Xu issued a public apology and admitted that OKX’s compliance systems are still being refined. He explained that the platform uses third-party databases and internal tools to flag suspicious activity, including potential links to money laundering or fraud. Xu acknowledged that while the goal is to protect users and abide by international laws, false positives and bad user experiences are an unfortunate side effect.
“Even the best systems can’t be 100% accurate,” Xu said, assuring users that improvements are underway. He emphasized that flagged accounts undergo additional document verification, which is standard practice in global compliance frameworks.
Also Read: Bybit and OKX Launch MiCA-Compliant Crypto Exchanges in EU as Europe Becomes Crypto Battleground
OKX Promises User Privacy and Fairness Amid Criticism
Xu also pushed back against claims of discrimination or unfair targeting, asserting that OKX treats all users equally. He assured the public that user data is protected and that the exchange remains committed to transparency and legal compliance.
Still, many in the crypto community are worried. The incident has sparked debate over centralized exchange power, with some calling for clearer guidelines and less intrusive procedures.
Disclaimer: The information in this article is for general purposes only and does not constitute financial advice. The author’s views are personal and may not reflect the views of Chain Affairs. Before making any investment decisions, you should always conduct your own research. Chain Affairs is not responsible for any financial losses.
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