Key Takeaways
- Coinbase has reduced account freezes by 82%, signaling major progress in addressing a long-standing user complaint.
- CEO Brian Armstrong promises continued improvements and encourages affected users to contact @coinbasesupport for direct assistance.
Coinbase CEO Brian Armstrong has addressed a persistent issue that has long frustrated many of the platform’s customers—account freezes. Armstrong acknowledged that this has been a “big problem” for too long but shared promising news about the company’s recent progress in resolving it.
82% Reduction in Frozen Accounts Marks Major Progress
Armstrong announced that Coinbase has already reduced account freezes by a striking 82%, highlighting the company’s renewed focus on customer service. While he did not delve into the root causes behind the past issues, the CEO emphasized that improvements are well underway and more updates are coming. This signals a proactive shift in how Coinbase is handling user concerns.
Account freezing has been a major issue at Coinbase for longer than is acceptable. I could list a bunch of the underlying reasons why it got so bad in the first place, but what's more important is that we've made it a priority to fix, and we have been making good progress. Shout… https://t.co/Emrq6KQhpD
— Brian Armstrong (@brian_armstrong) June 6, 2025
He credited Dorvon Levi and his dedicated team for spearheading the initiative, signaling that the company isn’t just investing in technology but also in people. “Fixing this is our top priority,” Armstrong said, reassuring users that Coinbase is serious about regaining their trust.
Direct Support Available for Affected Users
Despite this progress, some users may still face restrictions on their accounts. Armstrong advised those impacted—so long as it isn’t related to sanctions or illegal activity—to directly message @coinbasesupport on X (formerly Twitter). This hands-on approach shows Coinbase is focusing on real-time solutions and individualized support.
By offering this level of engagement, the company is not only addressing technical challenges but also building a more transparent relationship with its user base. For a platform that plays a central role in cryptocurrency trading, restoring this confidence is crucial.
Also Read: Ethena (ENA) Drops After Token Unlock, Eyes Rebound on Coinbase Listing
A More Reliable Future for Crypto Investors
This initiative comes at a time when confidence in the crypto industry is being tested by market volatility and institutional hesitation around products like crypto ETFs. Coinbase’s active efforts to reduce account freezes highlight the importance of reliability in crypto platforms.
With strong leadership and a team-oriented approach, Coinbase appears to be turning a corner. While the issue isn’t fully resolved, the 82% reduction represents a major milestone—and a sign that Coinbase is committed to becoming more user-centric in the evolving digital finance landscape.
Disclaimer: The information in this article is for general purposes only and does not constitute financial advice. The author’s views are personal and may not reflect the views of Chain Affairs. Before making any investment decisions, you should always conduct your own research. Chain Affairs is not responsible for any financial losses
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